Travel Maker South Asia Pvt. Ltd. Emergency Protocols

Medical Emergencies:

Visitors may face minor health issues due to environmental changes. Our guidelines include:

• Consuming well-filtered, boiled, or purified water.
• Using dust masks in urban areas.
• Avoiding street food and consulting TMSA guides for safe dining options.
• Wearing appropriate clothing for varying climates.

Severe Conditions (Frostbite, Altitude Sickness, Severe Diarrhea):

• Apply wilderness first aid.
• Notify TMSA headquarters for further action and family updates.
• Transfer to the nearest medical facility or descend in case of altitude sickness.
• Provide alternative arrangements and support for insurance claims.

Accidents (Wildlife, Falls, Natural Disasters):

• Ensure safety of all individuals present.
• Contact TMSA headquarters for emergency response and family notification.
• Coordinate air ambulance and first aid measures.
• Facilitate transfer to accessible locations for evacuation.

Challenging Rescue Situations:

• In adverse weather conditions where rescue is not feasible:
• Arrange safe shelter and medical assistance if possible.
• Maintain communication with rescue teams and provide necessary translation services.
• Document all events for insurance purposes.

Solo Travelers without TMSA Representation:

• Verify incident details with local informers.
• Ensure prompt rescue efforts and support from TMSA.

Theft or Robbery Prevention:

• Educate travelers on safeguarding valuables.
• Provide secure storage options and guidance on dealing with theft.

Document Loss (Passport, Tickets, Cards):

• Confirm loss and report to authorities.
• Assist in obtaining necessary documents and contacting embassies.

Loss of Personal Items:

• Confirm with the traveler and notify relevant parties.
• Guide through the process of police reporting and insurance claims.

Missing Traveler Protocol:

• Provide travelers with maps and orientation.
• Instruct on check-in procedures and notify authorities if a traveler is unaccounted for.

TMSA’s Response to Missing Travelers:

• Confirm the situation and alert local and international authorities.
• Engage with the embassy for support.

Criminal Incidents:

• Preserve evidence and contact law enforcement immediately.
• Inform TMSA and engage embassy assistance.

Trail Blockages:

• Stay informed on trail conditions.
• Communicate any disruptions to travelers and seek alternative routes.